First Aid

Sometimes, if Mercanis isn't working as expected, a few simple things can help you get back on track. Below, you can find some basic steps, that help resolve most of the problems. 

 

1. Refresh & Retry  

Sometimes it's just a session hiccup. Try refreshing the page.

2. Check Internet Connection

Ensure you have a stable internet connection as disruptions can lead to problems.

3. Log out & back in again

Log out of the Mercanis platform by clicking your initials on the top right, clicking on the "logout" button, and then logging back in. 

4. Clear Cookies & Cache or try "Incognito Mode"

Try deleting Mercanis specific cookies or cookies in general. Emptying your cache can help as well. Alternatively, you can always use your browser's "incognito mode".

5. Disable Browser Extensions

Some ad blockers, password managers, or other browser extensions can interfere with Mercanis' features.
Try disabling them and trying again.

Need additional help?

If you encounter any issues or need help with Mercanis, please submit a ticket for our support team or get in touch with your Customer Success Manager.